• Teamwork = working with staff and other managers to achieve the company’s goals.
• Enable your team to do their best
  • Respect your colleagues
  • Listen
  • Praise good work
  • Help when needed, without needing to be asked
  • Provide equipment and supplies
  • Provide time, attention, and training
  • Find the best way to function given the resources you have
  • Delegate
• Teamwork requires:
  • Communication: presenting information to staff that includes the whole store picture; reporting back to other managers and owners, be clear about expectations & timeline, ask for and clarify any questions, check i
  • Involvement: listen to others’ suggestions, act on them, trust and respect others’ opinions, share the workload, solicit input, delegate all kinds of tasks (not ones you don’t like) appropriate to the skill level of the staffperson, acknowledge contributions and celebrate successes.
    • Recognition of work well done is #1 motivator
  • Leadership by Example: display a good working knowledge of the department’s systems and procedures. Model openness & trust, willingness to take on challenges, flexibility, support, and critical thinking rather than criticism
  • Education, Training, Resources: encourage staff to increase knowledge of store’s workings, department’s workings, and book industry in general
  • Respecting differences: listen to staff’s needs, adapt and compromise when necessary. Confront differences constructively.

Common Goal:

ensure all staff are working toward the same overall goal (store’s mission)