• Managers impact how motivated staff are by helping them motivate themselves
  • Staff are primarily motivated by feeling appreciated for contributions
    • Staff are motivated by the personal relationships they develop and maintain with colleagues and managers.
  • Pride in company + feeling of ownership in store (investment)
  • Common purpose & sense of belonging
  • Being trusted and respected
• Positive & inclusive vs. dictatorial
  • Share responsibilities
  • Include everyone in decisions-making process
  • Ask staff to perform tasks rather than assign them
  • Use positive reinforcement
  • Body language is as important as verbal message
• Issues arise from lack of motivation
  • Require additional resources and supervision
  • Sub-standard customer service
  • Inefficiencies, absenteeism, low productivity
  • Reduces overall staff morale
• Addressing lack of motivation by creating an atmosphere in which the individual will want to motivate themselves
  • Don’t assume you know what an individual needs or wants
  • Discuss the situation
  • Use open ended questions
  • Employ concern, empathy, understanding, and interest
  • Answer directly and honestly, trying to stay positive or constructive
  • Keep personalities out of the conversation if possible
  • Establish mutually agreed upon goals