- Managers impact how motivated staff are by helping them motivate themselves
- Staff are primarily motivated by feeling appreciated for contributions
- Staff are motivated by the personal relationships they develop and maintain with colleagues and managers.
- Pride in company + feeling of ownership in store (investment)
- Common purpose & sense of belonging
- Being trusted and respected
- Positive & inclusive vs. dictatorial
- Share responsibilities
- Include everyone in decisions-making process
- Ask staff to perform tasks rather than assign them
- Use positive reinforcement
- Body language is as important as verbal message
- Issues arise from lack of motivation
- Require additional resources and supervision
- Sub-standard customer service
- Inefficiencies, absenteeism, low productivity
- Reduces overall staff morale
- Addressing lack of motivation by creating an atmosphere in which the individual will want to motivate themselves
- Don’t assume you know what an individual needs or wants
- Discuss the situation
- Use open ended questions
- Employ concern, empathy, understanding, and interest
- Answer directly and honestly, trying to stay positive or constructive
- Keep personalities out of the conversation if possible
- Establish mutually agreed upon goals