• Managers are representatives of the store and the owners
  • Expand self-awareness to include store/owner philosophy
  • Expected to defer to store philosophy, rather than individual opinion
  • Expertise and skill is in how well one implements store philosophy, not how well one completes tasks
  • Sacrifice and encourage sacrifice in staff (money, weekends, nights, holidays) for benefit of store
• Be mindful of the overall operation
  • Share information into and out of department
  • Keep staff mindful of overall operation
  • Be respectful of other departments
• Model the store’s philosophy.
  • Openness
  • Compassion
  • Fairness
  • Courage
  • Service
  • Don’t need to know answers, but do need to work together to find solutions
• Innovate new ways to grow the business
  • Share ideas
  • Invite feedback and ideas from others
  • Share responsibility for good ideas
  • Be courageous and constructive with change
  • Don’t be too personally invested in outcomes