- Managers are representatives of the store and the owners
- Expand self-awareness to include store/owner philosophy
- Expected to defer to store philosophy, rather than individual opinion
- Expertise and skill is in how well one implements store philosophy, not how well one completes tasks
- Sacrifice and encourage sacrifice in staff (money, weekends, nights, holidays) for benefit of store
- Be mindful of the overall operation
- Share information into and out of department
- Keep staff mindful of overall operation
- Be respectful of other departments
- Model the store’s philosophy.
- Openness
- Compassion
- Fairness
- Courage
- Service
- Don’t need to know answers, but do need to work together to find solutions
- Innovate new ways to grow the business
- Share ideas
- Invite feedback and ideas from others
- Share responsibility for good ideas
- Be courageous and constructive with change
- Don’t be too personally invested in outcomes