• Inclusive rather than exclusive
  • Involvement and input by all
  • Trust and respect for each other and for customers
  • Balance the needs of the store with the needs of the individual by providing Leadership, Support, and Overview (see below)
• Positive work environment
  • Professional conduct with colleagues and staff
  • Creative solutions to rapidly evolving challenges
  • Ongoing reinforcement of staff and customer care
• Managers must sometimes set aside personal style and preferences in deference to the Company’s style and preferences
  • Model the company’s philosophy to co-workers and customers
  • Choice of language and demeanor should reflect company standards
• Managers must be professional at all times
  • Discuss staff and customers with respect
  • Don’t express personal views about store or personnel issues, even off the clock
  • Blowing off steam is ok in private or with other managers, but don’t confuse it with problem solving
  • Work-place relationships must remain professional
• Friendships with staff are expected and normal
  • Cannot impede on professional judgment or responsibilities
  • Cannot show preferential treatment
  • Cannot be less attentive to non-friends
  • Must remain more socially distant with new employees for at least six months to ensure their comfort and safety
  • Mustn’t date an employee they’re supervising
  • Should set the standard of Company’s philosophy whenever with employees, even in social situations
  • Discretion and confidentiality, in store and in social situations, are also standard