- Inclusive rather than exclusive
- Involvement and input by all
- Trust and respect for each other and for customers
- Balance the needs of the store with the needs of the individual by providing Leadership, Support, and Overview (see below)
- Positive work environment
- Professional conduct with colleagues and staff
- Creative solutions to rapidly evolving challenges
- Ongoing reinforcement of staff and customer care
- Managers must sometimes set aside personal style and preferences in deference to the Company’s style and preferences
- Model the company’s philosophy to co-workers and customers
- Choice of language and demeanor should reflect company standards
- Managers must be professional at all times
- Discuss staff and customers with respect
- Don’t express personal views about store or personnel issues, even off the clock
- Blowing off steam is ok in private or with other managers, but don’t confuse it with problem solving
- Work-place relationships must remain professional
- Friendships with staff are expected and normal
- Cannot impede on professional judgment or responsibilities
- Cannot show preferential treatment
- Cannot be less attentive to non-friends
- Must remain more socially distant with new employees for at least six months to ensure their comfort and safety
- Mustn’t date an employee they’re supervising
- Should set the standard of Company’s philosophy whenever with employees, even in social situations
- Discretion and confidentiality, in store and in social situations, are also standard