• Problem solving is an everyday part of a manager’s role.
• Managers don’t impose decisions on staff, they solicit input and collaborate on solutions
  • People don’t need or want to be told what to do
  • Collaborative process infuses work with a sense of fun
  • Engaging staff in decision-making fosters investment in the store’s performance
• Sometimes managers have to make decisions on their own
  • Guided by store philosophy
  • Always in the best interest of the staff and morale
• Some require immediate decisions, some require a process:

Step one: Identify the problem

• Problem solving is a challenge, not a duty
• Avoid getting defensive
• Avoid falling back on policy or usual procedures, think openly

Step two: Creativity

• Look for new combinations of existing resources to meet the challenge
• Try something new
• Keep ego out of it
• Consult with other managers and co-workers as appropriate
• Be willing to re-evaluate

Step three: Systems

• Identify what is and isn’t possible
• Know the various parts of the company and how they relate to each other
• Be mindful of how potential solutions will impact other areas of the store
• Consult other procedures manuals and training documents