• Change will always occur and is always occurring
  • Manager’s role is to assess changing needs and include staff in addressing challenges presented by change

    • Change is essential to success

    • Every change is an opportunity

    • Balance change with periods of stability

    • Requires care and attention

  • Processes can help guide responses to change
    • Can inspire feelings of confusion, sadness, and anger
    • Including others in responses to change: remain open, inclusive, and participatory
    • The organization must accept and adapt to change, but also anticipate it: seek it
    • OK to make mistakes
    • Regularly assess changing needs of customers and staff:
      • Why is a change important?
      • What problems will be solved/what are benefits of change?
      • Who will be affected?
      • What support systems need to be in place?